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Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.

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Vouchers

  • You can redeem your coupon code by entering it into the “Do you have a coupon?” field at the bottom of the shopping cart.

    • Firstly, click on "Do you have a coupon?” to input your code.
    • You can then enter the respective coupon or promotional code. Please note that you must enter the code exactly how it is written in the email or on the flyer. Pay attention to upper and lower case, as well as special characters.

  • There are several possible reasons why a coupon or promotional code cannot be redeemed:

    • If you cannot redeem your coupon or promotional code, it may be because the code has been entered incorrectly or that particular promotions cannot be combined.
    • Please ensure you have the correct spelling (taking note of lower and upper case as well as hyphens).
    • Please also note that only one promotional coupon can be redeemed per transaction.
    • A minimum order value is necessary for some vouchers.
    • Some vouchers exclude sale items.
    • The promotional voucher may have already expired.

    If your input was successful, a green confirmation message is displayed and the corresponding amount is deducted from the total amount.

  • As a general rule, coupon codes cannot be combined, meaning that only one coupon code can be redeemed per order.

  • If you forget to redeem your voucher code when placing an order, a retrospective redemption of the voucher is, unfortunately, no longer possible.
    You can, however, redeem this voucher at any time on a new order.

  • You are unable to redeem coupons or promotional codes again in cases where they have been used on orders which have subsequently been returned.

Contact and help

Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

Email
00800-96537546
00800-WOLFSKIN
Live-Chat
Free hotline: Mon-Sa 08:00-20:00 (CET)
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Contact & feedback
Email
Help-FAQ
00800-96537546
00800-WOLFSKIN
Live-Chat
Free hotline: Mon-Sa 08:00-20:00 (CET)