The delivery period for available goods is usually 9-12 working days after confirmation of your order. We reserve the right to withhold delivery if previous deliveries have not been fully paid.
We always strive to meet the estimated delivery times given to you when placing your order. Our delivery times, however, are dependent on various factors, such as the type and availability of the article or the the type of delivery. For this reason, we are unable to provide fixed delivery dates. We will, of course, inform you of any possible delays immediately and give you a new expected delivery date.
Belgium, France, Italy, Netherlands: 3,95 € / free shipping from 100,00 €
Bulgaria, Czech Republic, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Portugal, Romania, Slovakia, Slovenia, Sweden: 4,95 € / free shipping from 100,00 €
Delivery will be made to your chosen delivery address via DHL.
Cross-border deliveries (outside the country in which the order was placed) are currently not possible for logistical reasons.
The billing address must be in a Member State of the European Union (EU) or in a Member State of the European Economic Area (EEA) and the delivery address must be within the delivery area of the online shop selected by you.
You can find an overview in which countries our Jack Wolfskin online shops are available and thus an order is possible here.
You have the option of specifying a different delivery address from your billing address during the purchasing process.
Due to fast logistic processes, which should prevent you from waiting a long time for your package, it is not possible to change or cancel a successfully completed order. You are able to return your package to us within 14 days of ordering.
If your package has been sent to the wrong address, it will usually be returned to us.
We offer you a great service with "Click & Collect": you are able get your online orders delivered to one of our JACK WOLFSKIN stores without paying delivery costs.
Simply select the option "Deliver to a Jack Wolfskin store" as an alternative delivery method. You can then get your order sent to your saved “My Store” or select a store in your area using the store finder.You will receive a shipping confirmation via email, and your order will generally be ready to pick up in-store three working days later.
In addition, you can use the tracking link in the shipment confirmation e-mail to ensure that your delivery was successful.
Your items will be ready for collection at your local store for 10 calendar days. If you do not collect your order within this time, it will be sent back to our returns department.
For detailed information on our Click & Collect service, click here.
With Click & Collect, you can order online from the comfort of your own home without having to pay shipping costs, collect your order in-store, benefit from expert advice and return items to all participating JACK WOLFSKIN STORES.
Place your order in our online shop and select your saved “myStore” or a store in your area from the store finder (under "Deliver to a JACK WOLFSKIN store”) as the delivery address.By selecting this option, you will automatically avoid delivery costs.
You are usually able to pick up your goods in-store 4-6 days after receiving your shipping confirmation.You can also get advice from our experts in store if needed or find more equipment.
If you wish to return the item, you can do this directly in our JACK WOLFSKIN stores or conveniently return it to us using the enclosed returns label.
Please note: it is not currently possible to pay for or get a refund of the purchase price in-store for Click & Collect orders.
You can find detailed information about our Click & Collect service here.
Cross-border deliveries (outside the country in which the order was placed) are currently not possible for logistical reasons.
For that reason, the billing address must be in a Member State of the European Union (EU) or in a Member State of the European Economic Area (EEA) and the delivery address must be within the delivery area of the online shop selected by you.
Once your order has been shipped, you will then receive a shipping confirmation email from us.
Depending on the shipping provider, the email will include the tracking number of your package and a link to track the shipping status of your package.
If your package is damaged on arrival and/or items are missing, then please contact our customer service team.
If the package is damaged, then you will be asked to send us a photo if possible.
In the case of a lost parcel, you will be asked to fill out some paperwork.
Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:
Important note for shipping:
Orders made in this shop can only be shipped within the current country.
Stay on current shop site:
Shops
Shipping can only be provided within the current country.
Choose different shop:
Shipping can only be provided within the current country.
Websites
Provide your account email to receive an email to reset your password.
Mark your own favourite store near you as “My Store” and you will be able to see whether the product you're after is available in your store on the individual store page.
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