Your benefits at a glance

With Click & Collect, you can order online from the comfort of your own home without having to pay shipping costs, and also collect your order in-store, benefit from expert advice and return items to all participating Jack Wolfskin stores. Do you have questions about the Click & Collect service or want to know exactly how it works?

Get instant information about the availability of your chosen item from our online shop and reserve it in your nearest Jack Wolfskin store.
Simply select a product, choose your nearest Jack Wolfskin store and enter your email address. You will receive an email from the store within 24 hours and can reserve your product.

Bought something that didn’t live up to your expectations? We’re sorry to hear that. But not to worry! Instead of returning the product by post, you can simply take it back to your nearest Jack Wolfskin store. Please note: it is not possible to get a direct refund for online returns in store!

Found the perfect item in a Jack Wolfskin store, but they don’t have your colour or size? No problem! We’ll order the item you’re looking for directly to your door or for collection in-store. The best thing about it? There’s free postage for both options, but you can also try your order on directly in-store and get advice from our staff.

Our experts will take their time with you to put together all the equipment you’ll need for your adventure – everything is tailored to your exact needs and at a time that suits you best. The perfect stress-free solution!